Return & Refund Policy – Big Future Toys
At Big Future Toys, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we accept returns and offer refunds as per the following policy.
1. Returns
We accept returns on products within 30 days from the date of delivery. To be eligible for a return, your item must meet the following conditions:
- The product is unused and in its original packaging.
- The product is in resellable condition.
- The product is not a personalized or perishable item.
2. How to Return Your Item
To initiate a return, please follow these steps:
- Contact us at support@bigfuturetoys.shop or call +97142220799 within 30 days of receiving your order.
- Provide your order number, the reason for the return, and clear photos of the product if applicable.
- Once your return is approved, we will provide instructions on how to send your item back.
Please ensure that the returned product is securely packaged to avoid any damage during transit.
3. Refunds
Once your return is received and inspected, we will process your refund within 7 days. Refunds will be issued using the same payment method used during the purchase.
- Refunds: We will refund the purchase price of the product. Shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong item or damaged goods).
- Processing Time: Please note that the time it takes for the refund to reflect in your account may depend on your payment method or bank processing times.
4. Non-Returnable Items
Certain items are not eligible for return or refund, including:
- Personalized items (customized products).
- Sale items or clearance items unless they are defective or damaged.
- Perishable products.
5. Damaged or Faulty Products
If your product is damaged or defective, please contact us within 3 days of receiving your order with the following information:
- Clear photos of the damaged product.
- Photos of the packaging.
- Photos of the shipping label.
Once your claim is reviewed, we will arrange for a replacement or full refund depending on your preference and the condition of the product.
6. Exchange Policy
We do not currently offer direct exchanges. If you wish to exchange a product, please return the item for a refund and place a new order for the item you would like.
CONTACT INFORMATION:
Trade name: Big Future Toys
Phone number: +97142220799
Email: support@bigfuturetoys.shop
Physical address: Al Manal Centre – Ground Floor Souk Al Wasal Building – 11B St – Dubai – United Arab Emirates